{"id":1021,"date":"2026-10-21T11:48:25","date_gmt":"2026-10-21T11:48:25","guid":{"rendered":"https:\/\/tobranding.co.za\/wordpress\/index.php\/privacy-policy\/"},"modified":"2026-10-21T11:48:25","modified_gmt":"2026-10-21T11:48:25","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/tobranding.co.za\/wordpress\/index.php\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<p><em>Last updated: 21 October 2026<\/em><\/p>\n<p>TO Branding respects your privacy. This policy explains what personal information we collect, why we collect it and how we protect it, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).<\/p>\n<h2>1. Who we are<\/h2>\n<p>TO Branding (including TO Branding Prints) is a trading name of <strong>Tsoeneops (Pty) Ltd<\/strong>, based in Doornpoort, Gauteng, South Africa. We are the &#8220;responsible party&#8221; for the personal information described in this policy.<\/p>\n<p><strong>Information Officer:<\/strong> Fran, Co-owner<br \/>Email: <a href=\"mailto:fran@tobranding.co.za\">fran@tobranding.co.za<\/a><br \/>Phone \/ WhatsApp: <a href=\"https:\/\/wa.me\/27824067556\">082 406 7556<\/a><\/p>\n<h2>2. What we collect<\/h2>\n<ul>\n<li><strong>Contact details<\/strong> such as your name, email address and phone number, when you use our contact form, WhatsApp, email or social media.<\/li>\n<li><strong>Order details<\/strong> such as the products you order, your artwork, logos and design files, and your payment confirmation.<\/li>\n<li><strong>Delivery details<\/strong> such as your name, phone number and chosen PUDO locker, or collection arrangements.<\/li>\n<li><strong>Website information<\/strong> such as basic, anonymous usage data and cookies that help the website work properly.<\/li>\n<\/ul>\n<p>We only collect information that you give us or that is needed to provide our services.<\/p>\n<h2>3. Why we use it<\/h2>\n<ul>\n<li>To answer your enquiries and send you quotes.<\/li>\n<li>To design, print and deliver your order, and to keep you updated on its progress.<\/li>\n<li>To issue invoices and keep proper business and tax records.<\/li>\n<li>To send you news or special offers, only if you have agreed to receive them. You can opt out at any time.<\/li>\n<\/ul>\n<p>We process your information with your consent, to carry out an order you requested, or where the law requires it.<\/p>\n<h2>4. Who we share it with<\/h2>\n<p>We never sell your personal information. We only share it when needed to deliver our services, for example with:<\/p>\n<ul>\n<li>delivery services such as PUDO, or a driver you arrange to collect your order;<\/li>\n<li>suppliers and printing partners who help produce branded products for your order;<\/li>\n<li>our website host and email provider, who store information on our behalf;<\/li>\n<li>WhatsApp (Meta), if you choose to chat to us on WhatsApp.<\/li>\n<\/ul>\n<p>Some of these services, such as WhatsApp, may store information outside South Africa. We only use providers that protect personal information to a standard similar to POPIA.<\/p>\n<h2>5. How we protect it<\/h2>\n<p>We take reasonable technical and practical steps to keep your information safe, including password-protected accounts and limiting access to the people who need it to handle your order.<\/p>\n<h2>6. How long we keep it<\/h2>\n<p>We keep your information only as long as we need it for the purposes above, or as long as the law requires (for example, tax records). After that, we delete or destroy it safely. Artwork files may be kept so we can reprint your order quickly; ask us at any time if you would like them deleted.<\/p>\n<h2>7. Your rights<\/h2>\n<p>Under POPIA you have the right to:<\/p>\n<ul>\n<li>ask what personal information we hold about you;<\/li>\n<li>ask us to correct or delete your information;<\/li>\n<li>object to us using your information, including for marketing;<\/li>\n<li>withdraw your consent at any time.<\/li>\n<\/ul>\n<p>To do any of these, contact our Information Officer at <a href=\"mailto:fran@tobranding.co.za\">fran@tobranding.co.za<\/a>.<\/p>\n<p>If you are unhappy with how we have handled your information, you may also complain to the Information Regulator (South Africa): <a href=\"https:\/\/inforegulator.org.za\/\">inforegulator.org.za<\/a>, <a href=\"mailto:POPIAComplaints@inforegulator.org.za\">POPIAComplaints@inforegulator.org.za<\/a>.<\/p>\n<h2>8. Cookies<\/h2>\n<p>Our website uses a small number of cookies that are needed for it to work and to understand how visitors use it. You can block or delete cookies in your browser settings; the website will still work.<\/p>\n<h2>9. Changes to this policy<\/h2>\n<p>We may update this policy from time to time. The latest version will always be on this page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 21 October 2026 TO Branding respects your privacy. This policy explains what personal information we collect, why we collect it<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1021","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy policy - TO Branding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tobranding.co.za\/wordpress\/index.php\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy policy - TO Branding\" \/>\n<meta property=\"og:description\" content=\"Last updated: 21 October 2026 TO Branding respects your privacy. 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